Shipping Policy

This Shipping Policy describes how Nour Elmassry produces and delivers physical artworks purchased through this site, and what to expect from order confirmation through to delivery, wherever in the world you are.

1. Worldwide Shipping

We ship museum-quality prints to customers worldwide. Available destinations and shipping costs for your region are shown at checkout before you complete your order.

2. Production Time

Production begins once your payment has been confirmed. Each print is made to order, and production typically takes 3–7 business days before your order is handed to the shipping carrier.

3. Estimated Shipping Times

Once dispatched, estimated transit times (in addition to the production time above) are:

• Egypt. 2–5 business days.
• International. 5–15 business days, depending on destination and customs processing.

These are estimates, not guarantees — actual delivery times can vary with carrier performance, destination, and local customs conditions.

4. Order Tracking

Once your order ships, we will email you a tracking number so you can follow its progress with the carrier. Please allow up to 24 hours after dispatch for tracking information to update.

5. Customs, Duties & Taxes

International shipments may be subject to customs inspection, import duties, VAT, or other local taxes levied by the destination country. Any such charges, as well as any customs-related delays, are outside our control and are the customer's responsibility. We recommend checking your country's import regulations before ordering.

6. Packaging

Every print is packaged securely using rigid, protective materials designed to withstand international transit and keep the artwork flat and undamaged from our studio to your door.

7. Damaged Shipments

If your print arrives damaged, please report it within 7 days of delivery with photographs of the item and its packaging, so we can arrange a free replacement. Full details are available in our Refund Policy.

8. Questions About Your Shipment

For shipping questions, tracking issues, or delivery concerns, please reach out via our Contact page with your order number.